Privacy Policy
Last Updated: January 2025
Rubbish Doctor ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI-powered junk removal estimator and related services.
Information We Collect
When you use our estimator or request a quote, we may collect:
- •Photos you upload – Images of junk, furniture, appliances, or demolition projects used to generate your estimate
- •Contact information – Name, email address, phone number, and service address when you request a quote or booking
- •Device and usage data – IP address, browser type, device information, and how you interact with our website
How We Use Your Information
We use the information we collect to:
- •Generate AI-powered price estimates based on your uploaded photos
- •Allow our team to review estimates and provide accurate final quotes
- •Communicate with you about your estimate, quote, or scheduled service
- •Improve our estimator accuracy and overall service quality
Your Photos Are Protected
We take your photo privacy seriously:
- ✓Your photos are never sold to third parties
- ✓Your photos are never shared publicly or posted online
- ✓Your photos are not used to train third-party AI models
- ✓Photos are used only to evaluate volume and materials for your estimate
Information Sharing
We do not sell your personal information. We may share limited information with trusted service providers who help us operate our business:
- •Cloud hosting providers – To securely store your photos and data
- •Email service providers – To send you estimate results and communications
- •SMS providers – To send text message updates if you opt in
These providers are contractually required to protect your information and use it only for the services they provide to us.
Data Retention
We retain your photos and estimate data for 30 to 90 days after your estimate is generated. This allows time for you to book service and for our team to reference your information if needed. After this period, photos and associated data are automatically deleted from our systems.
Your Rights
You have the right to:
- •Access – Request a copy of the personal information we have about you
- •Deletion – Request that we delete your photos and personal information
- •Opt-out – Unsubscribe from marketing emails or text messages at any time
To exercise any of these rights, contact us at [email protected] or call (207) 999-5865.
Security
We implement reasonable security measures to protect your personal information, including encrypted data transmission (HTTPS), secure cloud storage, and access controls. While no system is 100% secure, we take appropriate steps to safeguard your data.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us: